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SimpliCTI Software Solutions |
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SimpliCTI is a systems integrator and software developer focused on customer interaction systems.
SimpliCTI’s core competency is making complex inbound and outbound contact center systems work. SimpliCTI offers consulting services, integration services, and products that enable contact centers deliver and manage interactions with customers over the phone (agent assisted service and IVR self-service), email, fax, the web (chat and web self-service), SMS and social media. SimpliCTI offers services and products for all phases of the contact center solution lifecycle including assessment, planning, design, implementation, operations, and optimization. SimpliCTI's team includes subject matter experts working with contact center solutions from Avaya, Cisco, Genesys, and Nortel. |
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Salesforce.com CTI Connectors |
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 SimpliCTI is the Salesforce AppExchange partner providing CTI platform connectors delivering pre-established bi-directional and real-time integration to Avaya, Cisco, Genesys Contact Center Suites. These standard and supported Software Adaptors are designed to help customers quickly and easily integrate with Salesforce.com; this minimizes installation time, reduces risk and simplifies maintenance.
With the Adaptor you can seamlessly share information pertinent to voice calls between systems while fully leveraging the capabilities of both the telephony and Salesforce.com systems. Via automatic screen pop, the Adaptor allows each contact center agent access to a customer’s detailed information in the Salesforce.com database thus assisting with providing real-time, personalized and focused service based on the information. |
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