“Seven-time Avaya BusinessPartner of the Year NACR (North American Communications Resource, Inc.) honored SimpliCTI Software Solutions as a most valued partner with a special Loyalty Appreciation Luncheon during its recent sales conference. Read More here…"

“SimpliCTI is now a Cisco Authorized Technology Provider (ATP) for Unified Contact Center Enterprise (UCCE) and Unified Customer Voice Portal (CVP). SimpliCTI’s long-standing focus on contact center systems integration and custom applications development makes us an ideal partner for sales, implementation and support for Cisco’s contact center suite of products."

SimpliCTI’s core competency is making complex inbound and outbound contact center systems work.

SimpliCTI offers consulting services, integration services, and contact center products that help contact centers deliver and manage interactions with customers over the phone (agent assisted service and IVR self-service), the web (chat and web self-service), email, and fax. SimpliCTI offers services and products for all phases of the contact center solution lifecycle including assessment, planning, design, implementation, operations, and optimization. SimpliCTI's team includes subject matter experts working with contact center solutions from Avaya, Cisco, Genesys, and Nortel.