SimpliCTI offers consulting services, integration services, and contact center products that help contact centers deliver and manage interactions with customers over the phone (agent assisted service and IVR self-service), the web (chat and web self-service), email, and fax. SimpliCTI offers services and products for all phases of the contact center solution lifecycle including assessment, planning, design, implementation, operations, and optimization. SimpliCTI's team includes subject matter experts working with contact center solutions from Avaya, Cisco, Genesys, and Nortel.