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Product
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Description
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Status
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| Avaya Aura + Call Center Elite RightNow Technologies Connector |
SimpliCTI’s RightNow Media Bar for Avaya Aura + Call Center Elite, is the only softphone connector available today that delivers pre-established bi-directional and real-time integration between RightNow Technologies and an Avaya Aura + Call Center Elite environment. This Media Bar Add-in is designed to help customers quickly and easily integrate RightNow Technologies and Avaya Aura + Call Center Elite environment, thus minimizing installation time and simplifying maintenance. |
Expected availability - 1Q, 2011 |
| Avaya Contact Center Express (CCE) - Salesforce.com CTI Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya CCE systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.1 shipping |
| Avaya Interaction Center (AIC) - Salesforce.com CTI Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya IC systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.0 shipping |
| Avaya Enablement Services (AES) - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya IC systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.2 shipping |
| Avaya Interaction Center (AIC)- SAP Connector |
This Connector integrates Interaction Center with SAP CRM using the SAPPhone interface or SAP ICI interface. This provides customized softphone interface on SAP which uses IC as the backbone for CTI. |
Verion 1.0 shipping |
| Avaya Interaction Center (AIC) - Genesys Voice Portal (GVP)Connector |
This connector integrated GVP into the Avaya IC VOX server to pass customer data collected in GVP to the IC Agent interface. |
version 1.0 shipping |
| Avaya CCE - Generic IVR connector |
This connector uses HTTP/XML messages to pass data from any IVR platform to CCE IVR Server, so that CCE Desktop/Agent interface can use the customer data for screenpop/reporting purposes. |
version 3.0 shipping |
| Avaya IC - SIP IVR (TellMe) Connector |
Connector integrates AIC (Workflow + CORBA Server) to TellMe SIP IVR using reSIProcate SIP Proxy. Any SIP IVR can be integrated with Avaya IC using this connector and pass customer data between them. |
version 1.0 shipping |
| SimpliAgent |
Enables CCE and AIC to deliver CTI soft-phone controls and full desktop integration to agents in a “thin client” web architected environment. Uses IC SDK. |
Version 3.0 shipping; Avaya DevConnect Certification Complete; GA as of 04/08 |
| Avaya PCS - Onyx Connector |
Web based List management to transfer PCS Compaign Lists from Onyx CRM |
version 1.0 shipping |
| SimpliView |
Provides browser-based/web-architected management reporting for Avaya CCE customers that complements Avaya CMS reports |
Version 3.0.3 shipping; Avaya DevConnect Certification Complete; GA as of 09/08 |
| SimpliViewIC |
Provides browser-based/web-architected management reporting for Avaya Interaction Center customers |
version 1.0 shipping |
| SimpliScript |
Scripting tool to help Callcenter agents to enhance customer experience |
version 1.0 shipping |
| Click-To-Dial Connector for Avaya Products |
Avaya CTI systems can be accessed from your own home grown application to make calls. This plugin will enable your CRM application to do click on the phone numbers to dial out using your Avaya CTI platform. |
version 1.1 shipping |
| Avaya AES Wrapper (STel) |
This is a plugin which can be incorporated into the customer's CRM applications to create custom softphone interface. It provides all TSAPI messages to control call, agent states. |
version 2.0 shipping |
| SimpliConnect for Interaction Center and Onyx |
Facilitates computer-telephony integration between Interaction Center and Onyx CRM |
Version 2.0 shipping; distributed by Onyx as IC Connector |
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