SimpliCTI offers integration consulting services that help contact centers deliver and manage interactions with customers over the phone (wired and wireless), the web (chat and self-service), email, and fax. Interaction centers that SimpliCTI has helped to improve include both external and internal contact centers. For example, SimpliCTI has worked with customer sales centers, customer support centers, employee help desks, network operations centers, investor contact centers, travel centers, and human resource centers.

SimpliCTI is committed to excellence. There is no systems integration firm in the Interaction Management consulting industry that can match SimpliCTI’s passion for customer satisfaction, successful implementation track record and deep systems integration experience.

SimpliCTI’s portfolio of services includes:

• Multi-media Interaction Management System Services
• Outbound Services
• Interactive Voice Response (IVR) and Web Services
• Business Analytics and Intelligent Reporting Services
• Miscellaneous Consulting and Development Services

SimpliCTI projects involve simple to complex, and small to large contact center solutions. SimpliCTI's projects include development and implementation of solutions for Computer Telephony Integration (CTI), Email Response Management, Web Chat enablement, Reporting/Analytics, and Voice Self Service Solutions.

SimpliCTI has delivered on a broad range of contact center consulting projects covering a wide area of customer contact technologies, including:

• Avaya's Communication Manager, Interaction Center, Operational Analyst, and Contact Center Express
• Cisco’s Intelligent Contact Manager (ICM) product family including IPCC Enterprise and IPCC Express
• Genesys' Customer Interaction Suite
• Nortel Meridian and Symposium
• Rockwell Spectrum/Galaxy
• Others

SimpliCTI (pronounced as simplicity, but also known as simply-C-T-I) was founded in 1996 in Cary NC near the Research Triangle Park.

You may also view SimpliCTI's Executive Team profile and SimpliCTI's  Employment Opportunities.

To learn more about SimpliCTI Software Solutions, please contact us at (919) 858-8898 or