SimpliCTI's differentiators with Avaya's Interaction Center (IC) and Operational Analyst (OA)

• Only Avaya partner from Nabnasset, Quintus
• DevConnect Premier Member for development of IC Connectors (Siebel, Onyx etc.)
• Custom Server Development for telephony, MQSeries, HTTP, XML, VXML, SOAP, and several other custom interfaces.
• Extensive IVR integrations with IR DIP
• Siebel, SAP & Onyx Custom Integration
• Custom List Management & Outbound
• Mustang to IC Email Migrations
• Industry standard 3270/5250 emulation integration, mainframe, AS400 etc.
• Conversions from Quintus 3.x / 5.x to current 6.x involving custom Scripter to Workflow conversion.
• Integrations with Nice, Witness, CMS

SimpliCTI has packaged its implementation services to make them easy to purchase. These bundles include:

Integration Services Packages

1. Core Solution – Project Basics
2. Voice Channel – Basic
3. Voice Channel – IVR Integration
4. Voice Channel – Screen Pop
5. Email Channel – Basic
6. Web Channel – Basic
7. Web Channel - Enhanced
8. Outbound Channel
9. Operational Analyst – Basic
10. Operational Analyst – Advanced
11. Operational Analyst – CMS Interface
12. Production Migration and Support
13. Avaya AES Services
14. CLAN Services
15. IC Scripting/Prompter
16. Business Advocate for Interaction Center
17. Content Analyzer
18. Selective ACW
19. Business Application (Onyx, Siebel, Remedy, Other) Connector

Detailed descriptions of each integration service offer are available from our team. Please contact us for details.