SimpliCTI offers a wide range of consulting and integration services targeted at customers using Avaya's Contact Center Express. Why SimpliCTI? SimpliCTI's differentiators with Avaya's Contact Center Express (CCE) include:

• Extensive in-depth technical training provided by manufacturer which permits SimpliCTI to perform complex systems integration and to develop enhancements to extend the product.
• Streamlined design, configuration and deployment which provides easy, low-cost implementation.
• Standard integration offers.
• Extensive experience with integration to various CRM applications, IVRs and other peripherals.
• Various add-on connectors.
• Quality pre-sales support for Avaya sales teams and Avaya Business Partner sales teams.

SimpliCTI's Contact Center Express integration service offers include:

• Avaya AES Services
• Avaya CT Services
• LAN Gateway or CLan Services
• Foundation
• Wallboard
• Standard Screen Pop
• Screen Pop Using Application Connector
• Custom Screen Pop
• Basic Routing – ANI Verification Only
• Advanced Intelligent Database Dip Routing
• Avaya Conversant/IR
• Non-Avaya IVR Connectors
• Additional Agent or Wallboard
• Embedding Softphone Control in Application
• Media Director
• Email
• Web Chat
• Escorted Browsing
• Outbound Proactive/Preview Contact

The detailed descriptions of each service offer are available by request if you would please contact us.

Avaya Contact Center Express is a robust software suite that provides full computer telephony functionality for contact centers utilizing Avaya platforms. Contact Center Express provides Computer Telephony Integration (CTI) and multi-channel solutions contained in a series of ready-to-use applications and a framework of server components. It manages the collection, queuing and delivery of voice and non-voice work items such as email and chat sessions to an appropriately skilled agent. This work item and voice contact queuing is accomplished by using the powerful routing algorithms resident in the Avaya Communication Manager.

Contact Center Express delivers:

• Desktop applications for the contact center including Agent Applications, Supervisor Applications, and Utility Applications
• Framework applications for the contact center including Intelligent Routing, Interaction Data, and Centralized Configuration
• Multi-channel routing for Voice, Email and Web Chat allowing you to create true universal agents
• Outbound dialing with automated and agent-initiated Preview Contact
• Powerful application development tools for complete customization and integration capabilities
• Simple and fast wizards for desktop screen pops and routing rules

Avaya Contact Center Express was developed specifically for contact centers supported by Avaya platforms using Avaya Computer Telephony as the CTI server and Microsoft Windows as the client Operating System. With Contact Center Express, you can leverage and integrate existing legacy systems and databases, as well as utilize the Avaya Call Management System and Avaya Call Center capabilities to provide maximum effectiveness in the contact center.