SimpliCTI - SimpliCTI IP Contact Center Related Services

Home

Services

related to Cisco IP Contact Centers...

SimpliCTI IP Contact Center Related Services

SimpliCTI has extensive experience working with and integrating to Cisco's contact center solutions including IPCC Enterprise, IPCC Express, and ICM over legacy TDM switches from Avaya, Nortel, Aspect, and Rockwell.

Typical projects include

ICM scripting for call center operations improvement;
Desktop CTI integration to Cisco Agent Desktop and Cisco Toolkit desktop;
ICM Application Gateway integration;
Custom gateway development;
Custom Report development in Infomaker for Webview and ICM, or Crystal Reports for IPCC Express.

SimpliCTI is a Cisco Authorized Technology Provider (ATP) for Unified Contact Center Enterprise (UCCE) and Unified Customer Voice Portal (CVP). SimpliCTI’s long-standing focus on contact center systems integration and custom applications development makes us an ideal partner for sales, implementation and support for Cisco’s contact center suite of products.

[ Back ]