SimpliCTI's projects often include a requirements definition phase in the early phases. The following table shows a sample Table of Contents from a Computer-Telephony Integration (CTI) Requirements Definition Document to give you some idea of what SimpliCTI documents in the early phases of a project.

1. Introduction

2. Current State Environment

3. Future State Environment

4. Queuing Requirements

5. Routing Requirements

6. Screen Pop Requirements

7. Reporting Requirements

8. Appendices

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