SimpliCTI is often asked to oversee and execute the RFI process for contact center outsourcing. The following table of contents gives you a high level view of how SimpliCTI's RFI document is structured:

• Introduction
• Instructions
• Critical Dates
• Instructions for Response
• Service Requirements
• Master Response Checklist
• Section 1: Pricing
• Section 2: General Company Information
• Section 3: Inbound Contact Requirements
• Section 4: Outbound Contact Requirements
• Section 5: Reporting Requirements
• Section 6: Quality Assurance / Verification Requirements
• Section 7: Supervisory / Management Requirements
• Section 8: Account / Client Management
• Section 9: Telephony
• Section 10: Human Resources / Hiring / Training
• Section 11: Multilingual Capabilities
• Section 12: Other Capabilities / Discussions
• Section 13: Computer Operations & Data Security
  

Each section has several layers of additional detail that have been removed from this online version. If you would like additional information about SimpliCTI's RFI services, please contact us.