SimpliCTI’s Cisco UCC Enterprise CTI Adaptor for Salesforce.com, Call Center Edition, is the only AppExchange connector available today that delivers pre-established bi-directional and real-time integration between Salesforce.com and a Cisco UCC Enterprise environment. This standard software Adaptor is designed to help customers quickly and easily integrate Salesforce.com and Cisco’s UCC Enterprise environment, thus minimizing installation time and simplifying maintenance.

With the Adaptor you can seamlessly share information pertinent to voice calls between systems while fully leveraging the capabilities of both the telephony and Salesforce.com systems. Via automatic screen pop, the Adaptor allows each contact center agent access to a customer’s detailed information in the Salesforce.com database thus assisting with providing real-time, personalized and focused service based on the information.

The powerful functionality of this Adaptor allows seamless data exchange and messaging workflow with no coding or expensive middleware, thus reducing infrastructure costs while helping to identify your best customers and making sure they receive the consistent, quality service that will enhance loyalty.

Features Include:

• Supports Salesforce.com Call Center Edition and UCC Enterprise V.7.0
• Make calls by dialing a number in the Softphone, choosing a number in an online directory, or clicking on a phone number in any contact, lead, activity or account
• Receive calls, transfer calls, initiate conference calls, hold calls
• View all Salesforce records related to a call, such as contacts,cases, or accounts
• Attach records to calls
• Generate automatic call logs
• Administer Call Center Edition by adding phone numbers to call center directories
• Rapid and economical “out of the box” integration
• Supports the passing of DNIS, ANI, CallID, collected digits
• Automates the presentation of critical customer data upon call delivery to the contact center agent

For pricing and ordering information, contact: or call 919-858-8898, Ext. 108.

To see a narrated demo of this product, click here.