SimpliCTI Software Solutions (SimpliCTI) is one of the first Avaya Certified Proactive Contact (PCS) Implementation Services partners. These services cover the following existing and new basic system types and versions:

• Avaya PCS (large system cabinet)
• Avaya PCS with PG230 (cabinet or rack)
• Avaya PCS with CTI (soft dialer)
• Versions Predictive Dialing System (PDS) 9x, 11.2 12.0, PCS 3.0 and 4.0

Services Offered

SimpliCTI offers the following services for Avaya Proactive Contact and PDS:

• New PCS Implementation or upgrades
• System Analysis and Consulting
• Calling List, Features, Switch Configurations & Capacity Additions
• Software Version Upgrades
• System Moves
• Screen Pop Integration
• Reports Development
• Custom Development
• CTI / IVR Integration services
• Events Services and IR Activation
• Knowledge Transfer
• Supplemental Support & Maintenance

Average implementation duration is 4-6 weeks depending on site readiness and complexity.

Benefits of using SimpliCTI

SimpliCTI’s outstanding track record and decades of experience with implementing Avaya Contact Center solutions ensures success for Avaya, Avaya Business Partners and their customers. Specific to PDS and Proactive Contact, SimpliCTI:

• Has a PCS lab installed and can provide demos (subject to lab availability)
• Provides risk free fixed pricing or T&M engagements
• Has direct access to product support as a DevConnect Systems Integrator
• Partners on pre-sales for qualified sales opportunities
• Has the most Proactive Contact Avaya University accreditations and experience outside of Avaya
• Rich legacy of experience beginning with the Mosaix product through the current PCS platform
• Provides training, beta test involvement, Technical Knowledge Transfer and consultation
• Developed an implementation methodology specifically for PCS that ensures the highest level of customer satisfaction

The detailed descriptions of each service offer are available by request if you would please contact us.