|
Product
|
Description
|
Status
|
| Cisco UCCE - RightNow Connector |
SimpliCTI’s Cisco UCC Enterprise Softphone for RightNow Technologies, is the only softphone connector available today that delivers pre-established bi-directional and real-time integration between RightNow Technologies and a Cisco UCC Enterprise environment. This Media Bar Add-in is designed to help customers quickly and easily integrate RightNow Technologies and Cisco’s UCC Enterprise environment, thus minimizing installation time and simplifying maintenance. |
Version 1.1 shipping |
| Cisco UCCX RightNow Technologies Connector |
SimpliCTI’s RightNow Media Bar for Cisco UCC Express, is the only softphone connector available today that delivers pre-established bi-directional and real-time integration between RightNow Technologies and a Cisco UCC Express environment. This Media Bar Add-in is designed to help customers quickly and easily integrate RightNow Technologies and Cisco’s UCC Express environment, thus minimizing installation time and simplifying maintenance. |
Expected Availability -2Q, 2011 |
| Cisco UCCE - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCE systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Cisco CM - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco Call Manager systems. This uses TAPI as the protocol to commhnicate.The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Cisco UCCX- Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCX systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.0 shipping |
| Cisco UCCE - CRM Connector |
Enables the Cisco environment to do CRM Screenpop using customer data |
version 1.0 shipping |
| SimpliScript |
Scripting tool to help Callcenter agents to enhance customer experience |
version 1.0 shipping |
| SimpliViewUCCX |
SimpliView UCCX - Web based reporting framework for CISCO UCCX product. |
version 1.0 shipping |
|
