|
Product
|
Description
|
Status
|
| Cisco UCCE - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCE systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Cisco CM - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco Call Manager systems. This uses TAPI as the protocol to commhnicate.The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Cisco UCCX- Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCX systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.0 shipping |
| Cisco UCCE - CRM Connector |
Enables the Cisco environment to do CRM Screenpop using customer data |
version 1.0 shipping |
| SimpliScript |
Scripting tool to help Callcenter agents to enhance customer experience |
version 1.0 shipping |
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