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Genesys surround Products |
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Product
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Description
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Status
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| Genesys - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Genesys CTI systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
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version 1.0 shipping |
| Genesys Voice Portal (GVP) - Avaya Interaction Center (AIC) Connector |
This connector integrated GVP into the Avaya IC VOX server to pass customer data collected in GVP to the IC Agent interface. |
version 1.0 shipping |
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