|
CRM Platform
|
Product
|
Description
|
Status
|
| SAP |
Avaya Interaction Center (AIC)- SAP Connector |
This Connector integrates Interaction Center with SAP CRM using the SAPPhone interface or SAP ICI interface. This provides customized softphone interface on SAP which uses IC as the backbone for CTI. |
Verion 1.0 shipping |
| Salesforce.com |
Avaya Contact Center Express (CCE) - Salesforce.com CTI Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya CCE systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.1 shipping |
| Salesforce.com |
Avaya Interaction Center (AIC) - Salesforce.com CTI Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya IC systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.0 shipping |
| Salesforce.com |
Avaya Enablement Services (AES) - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Avaya IC systems. After a lightweight CTI adapter program has been installed on a Salesforce.com user's machine, the user can use the features of a CTI system through the Salesforce.com SoftPhone, a customizable call control tool that appears in the sidebar of every Salesforce.com page. |
Version 1.2 shipping |
| Salesforce.com |
Cisco UCCE - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCE systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Salesforce.com |
Cisco CM - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco Call Manager systems. This uses TAPI as the protocol to commhnicate.The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.1 shipping |
| Salesforce.com |
Cisco UCCX- Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Cisco UCCX systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
Version 1.0 shipping |
| Salesforce.com |
Genesys - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Genesys CTI systems. The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
version 1.0 shipping |
| Salesforce.com |
Nortel - Salesforce.com Connector |
This Connector seamlessly integrates Salesforce.com Call Center Edition with Nortel CTI systems (Uses TAPI). The lightweight CTI Adapter will enable the Salesforce.com webpage to have a softphone sidebar, which will make the Salesforce.com Agent completely CTI-Enabled.
|
version 1.0 shipping |
| Onyx |
Avaya PCS - Onyx Connector |
Web based List management to transfer PCS Compaign Lists from Onyx CRM |
version 1.0 shipping |
| Onyx |
SimpliConnect for Interaction Center and Onyx |
Facilitates computer-telephony integration between Interaction Center and Onyx CRM |
Version 2.0 shipping; distributed by Onyx as IC Connector |
| Remedy |
Avaya CCE/IC - Remedy Connector |
Facilitates computer-telephony integration between Interaction Center/CCE and Remedy CRM. |
Version 1.0 shipping |
