SimpliCTI’s portfolio of Cisco related services includes:
Multi-media Interaction Management System Services
Outbound Services
Interactive Voice Response (IVR) and Web Services
Business Analytics and Intelligent Reporting Services
Miscellaneous Consulting and Development Services
SimpliCTI's portfolio of Cisco related products includes:
SimpliViewUCCX - Web based reporting tool for UCCX
SimpliHelp - SimpliHelp is a browser based helpdesk application. It can be used as a standalone application, but when working with Cisco Unified Contact Center Express (UCCX), it provides users the benefits of screen pop and other CTI functions by interworking with the IP Telephony system
SimpliCTI projects involve simple to complex, and small to large contact center solutions. SimpliCTI's projects include development and implementation of solutions for Computer Telephony Integration (CTI), Email Response Management, Web Chat enablement, Reporting/Analytics, and Voice Self Service Solutions.
SimpliCTI has delivered on a broad range of contact center consulting projects covering a wide area of customer contact technologies. Under the Cisco protfolio, SimplICTI works with Cisco’s Intelligent Contact Manager (ICM) product family including UCC Enterprise, UCC Express, CVP.
Partners
Our Partners include:
NWN
ePlus
Alliant Technologies
For pricing and ordering information, contact: or call 919-858-8898, Ext. 108.
SimpliCTI Software Solutions
SimpliCTI’s core competency is making complex inbound and outbound contact center systems work. SimpliCTI offers consulting services, integration services, and contact center products that help contact centers deliver and manage interactions with customers over the phone (agent assisted service and IVR self-service), the web (chat and web self-service), email, and fax. SimpliCTI offers services and products for all phases of the contact center solution lifecycle including assessment, planning, design, implementation, operations, and optimization. SimpliCTI has worked with customer sales centers, customer support centers, employee help desks, network operations centers, investor contact centers, travel centers, and human resource centers. SimpliCTI is committed to excellence. There is no systems integration firm in the Interaction Management consulting industry that can match SimpliCTI’s passion for customer satisfaction, successful implementation track record and deep systems integration experience.
SimpliCTI (pronounced as simplicity, but also known as simply-C-T-I) was founded in 1996 in Cary NC near the Research Triangle Park.
