SimpliCTI Software Solutions is proud to be a Premier Member of Avaya's DeveloperConnection (DevConnect) System Integrator Program.

The System Integrator (“SI”) category of the Avaya DeveloperConnection Program enables third party companies, such as SimpliCTI, to provide quality services with Avaya products. The SI category supports companies that co-deliver engagements with Avaya Global Services, to Avaya customers, as well as those that provide services directly to customers or alternate sales channels in support of Avaya’s indirect sales philosophy.

SimpliCTI’s system integration services focus is Avaya Interaction Center, Avaya Operational Analyst, and Avaya Contact Center Express.

Current projects include:

• Various IC CTI, Email, Web Implementations
  • Multi Site and Multi Switch
  • Partitioned for security for state government
  • Host application integration; Terminal Emulation API, Socket level, MQSeries
  • CRM Integrations - Seibel, SAP, PeopleSoft, Onyx, Astute, Salesforce.com
  • IC 6.0 Siebel Tier 4 Connector support
  • IC Development training & knowledge transfer
• Voice Quick Start (VQS) Implementations & upgrades
• Various Quintus 3.x to 5.x support and upgrades to IC 6.1
• Mustang Email upgrades to IC 6.1
• CVUIS Chat / Email support and upgrades to IC 6.1
• Various Agent Access Support and Implementations
  • CCE upgrades
  • Custom development
• Avaya IR application development
  • Various verticals such as Pharmaceutical, Financial
  • Connector development - MQSeries
• Various CCE Voice, Email, Web Chat & Preview Dial Engagements
  • CRM Integrations - IC CCQ application, Salesforce.com, Oracle, Astute, Onyx, MS Access
  • Host application integration; Terminal Emulation API
  • Desktop Connector development - Com / ActiveX screen pop
  • IVR Connector development - HTTP, COM
  • SimpliView Reporting for Voice, Email & Chat

SimpliCTI's differentiators with Avaya's technologies

• Interaction Center
  • Only Avaya partner from Nabnasset, Quintus
  • DevConnect Premier Member for development of IC Connectors (Siebel, Onyx etc.)
  • Custom Server Development for telephony, MQSeries, HTTP, XML, VXML, SOAP, and several other custom interfaces.
  • Extensive IVR integrations with IR DIP
  • Siebel, SAP & Onyx Custom Integration
  • Custom List Management & Outbound
  • Mustang to IC Email Migrations
  • Industry standard 3270/5250 emulation integration, mainframe, AS400 etc.
  • Conversions from Quintus 3.x / 5.x to current 6.x involving custom Scripter to Workflow conversion.
  • Integrations with Nice, Witness, CMS
• Contact Center Express
  • Extensive in-depth technical training provided by manufacturer which permits SimpliCTI to perform complex systems integration and to develop enhancements to extend the product.
  • Streamlined design, configuration and deployment which provides easy, low-cost implementation.
  • Standard integration offers.
  • Extensive experience with integration to various CRM applications, IVRs and other peripherals.
  • Various add-on connectors.
  • Quality pre-sales support for Avaya sales teams and Avaya Business Partner sales teams.

SimpliCTI's core competencies are as follows:

• CTI Middleware and APIs: Avaya Interaction Center and Contact Center Express, Cisco ICM, CSTA, TSAPI, JTAPI, TAPI, NetMerge, CallPath
• ACDs and related technologies such as Avaya Communication Manager, Nortel Meridian/Symposium, Rockwell Spectrum, Aspect, IEX, Blue Pumpkin, Nice, Witness
• IVR technologies such as Avaya IR, InterVoice-Brite, Periphonics, ScanSoft, Nuance, Audium
• Applications such as Avaya CCQ, HRQ, Clarify, Siebel, Oracle, PeopleSoft, SAP, Onyx, E.Piphany, Remedy
• Custom Desktops/Interfaces such as OLE, DDE, ActiveX, Java, .NET, SOAP, XML, HTTP and Web Services
• Computer Languages, Operating Systems, and interfaces such as VB, C, Visual C++, XML, HTML, VXML, PowerBuilder, Perl, .NET, UNIX, J2EE, ASP, Java, JSP, Solaris, Windows, Linux
• Host Interfaces like Attachmate Extra, IBM MQ Series, Rhumba, Reflections, IBM Client Access, Hummingbird, Tuxedo, plus other 3270 emulation
• Databases such as Oracle, Microsoft SQL Server, Access, DB2, Informix, and Sybase

SimpliCTI Software Solutions, Inc., founded in 1996, is a leading systems integration firm specializing in multi-channel CRM solutions. SimpliCTI delivers unparalleled Customer Interaction software development and integration, consulting services, and innovative packaged software solutions across all industries and client environments. Our Interaction Management focus incorporates an intense commitment to customer satisfaction and draws upon decades of solution development and implementation experience to provide unequaled expertise in the areas of Computer Telephony Integration (CTI), Email Response Management, Web Chat enablement, Reporting/Analytics, and Voice Self Service Solutions.
For more information visit the SimpliCTI website: http://www.simplicti.com/