SimpliCTI’s Genesys Connector for Salesforce.com , Call Center Edition, is the only AppExchange connector available today that delivers pre-established bi-directional and real-time integration. This standard software Adaptor is designed to help customers quickly and easily integrate with Salesforce.com thus minimizing installation time and simplifying maintenance.
With the Adaptor you can seamlessly share information pertinent to voice calls between systems while fully leveraging the capabilities of both the telephony and Salesforce.com systems. Via automatic screen pop, the Adaptor allows each contact center agent access to a customer’s detailed information in the Salesforce.com database thus assisting with providing real-time, personalized and focused service based on the information.
The powerful functionality of this Adaptor allows seamless data exchange and messaging workflow with no coding or expensive middleware, thus reducing infrastructure costs while helping to identify your best customers and making sure they receive the consistent, quality service that will enhance loyalty.
Features Include:
Enables Softphone Telephony Controls of the Salesforce.com Winter 09 Call Center Edition’s CTI Toolkit
Using ANI (Call ID) automates the presentation of critical customer data upon call delivery to the agent, use of other identifiers i.e. DNIS or CED are available upon request.
View all Salesforce records related to a call, such as Contact, Account, Lead, Case, Campaign, Event, Opportunity, Task and User; attach records to calls; and generate automatic call logs.
Available through the Salesforce.com program
Supports Single-step Login to Salesforce.com and the respective Voice Platform
No Incremental System Requirements (Hardware, Operating System or Database)
The Salesforce.com Adaptor is a light-weight software program that controls the appearance and behavior of a Salesforce Softphone. The adapter acts as an intermediary between a third-party CTI system, Salesforce, and a Call Center Edition user. It must be installed on any machine that needs access to Call Center Edition functionality.
For pricing and ordering information, contact: or call 919-858-8898, Ext. 108.
SimpliCTI’s Genesys Connector for Salesforce.com , Call Center Edition, is the only AppExchange connector available today that delivers pre-established bi-directional and real-time integration. This standard software Adaptor is designed to help customers quickly and easily integrate with Salesforce.com thus minimizing installation time and simplifying maintenance. 